Every ski shop has the form. Two columns, maybe English on one side and another language on the other, boxes for weight and height and shoe size, a row of equipment ticks, a line for the hotel and room, a signature at the bottom. It has been photocopied so many times the logo is a smudge, and it works, which is why it has survived.
The good news is that the paper form is also the specification. Nobody has to decide what a digital check-in should ask; the shop decided that years ago and refined it every season. The job is only to move it onto the guest’s phone without losing what made it work.
Here is how to do that in Ribbe in one sitting.
In Templates, create a new check-in form and choose “Draft from paper form”. Drop in a PDF or a photo of the sheet (up to 32 MB). A phone photo on a flat counter in good light is fine; a scan is better. If the form is bilingual, that is fine too.
There is a notes box. Use it for the things the paper does not say: “weight in pounds”, “we rent skis, boards, boots, helmets and poles”, “hotel and room are for delivery”. The draft is better for it.
Draft from your paper form: upload a PDF or photo and the AI drafts the questions, bindings and rules
The designer reads the sheet and proposes a form: a section per block of the paper, a question per box, choice questions for anything that was a row of tick boxes, and number questions for anything that was a measurement. Where the paper had a list of equipment, it offers product rules against your real catalogue so a tick can add the right package.
Treat it as a first draft from a quick colleague. Rename a question that came out stiff, merge two that were really one, delete the “office use only” block. The live preview on the right shows the phone as you go.
A Dell laptop with a blue desktop screen on a white surface
Paper forms are usually one sheet per person, with the contact details repeated on each. On the phone the party is one submission, so go through the questions and set:
Names and sizing: for each person, everyone.
Email, phone, address, hotel, room: for each person, main renter only.
Rental start date and number of days: once for the whole party.
This is the single biggest improvement over the paper, and it takes two minutes. The design guide goes deeper on why.
Open each sizing question and set its binding: weight to Weight, height to Height, age to Age, ability to Skier type, boot sole length to Boot sole length, mondo size to Boot size, hotel to Hotel, room to Room #. Set the unit and a sensible minimum and maximum on the number fields.
Bound answers are saved onto each person’s customer record when they submit, which is what lets the fitting station show the DIN with nothing retyped. The paper form never had this; the technician read the sheet and typed it. That typing is what you are removing.
Each sizing question carries a binding chip that saves the answer to the rider profile
Your paper form’s equipment row can become one of two things.
A question only. The guest ticks skis, boots, helmet; staff see the ticks on the Form chip and build the order at the bench. Zero risk of a wrong package being pre-added. This is how the shipped ski template works.
Product rules. Each tick adds the matching product to that person’s lines, with an age condition swapping kids’ and adult packages at whatever age you choose. The order arrives on the waitlist with lines already in place, waiting for payment. Faster at the register; make sure every rule has a product picked, because a rule with no product does nothing.
The signature line at the bottom of the paper becomes the Sign step after the form. By default guests sign the site’s default waiver; if you do not have one yet, import the ski and snowboard template from the waiver library (see the waiver template post). Add waiver rules if some answers should pull in an extra document, like a snowboard addendum.
Save the form. Go to your Online Reservations terminal, open the Waiver QR card and choose the form; do the same on the Order QR card if you want guests to pay on the phone. Scan the QR with your own phone and run through it as a party of two.
Check three things: the required questions stop you when they should, the conditional sections appear and disappear with the Skis and Snowboard ticks, and after submitting, the party is on the POS Waitlist with a Form chip showing the answers. If a rule did not fire, go back to the designer and look for the unsaved-changes bar first.
The finished form running on a phone from the waiver QR
Print the QR large, at the point in the line where people start waiting, not at the counter where it is too late. Then keep a short stack of the old paper forms for the guest with a dead phone; the Sign Contract step can print a filled document and file the signed sheet as a photo, so even the paper exception ends up in the same record.
The whole exercise is an afternoon, most of it reviewing the draft. What you get is the form your shop already trusted, filled in while guests wait rather than while staff watch, and the sizing on the profile before the fitting begins. The next post measures what that does to the Saturday line.
Your paper form, on every guest’s phone Ribbe drafts a digital check-in form from a photo of your paper one, binds the sizing to customer profiles and puts it behind a QR code. Start a free trial. Start a free trial