Attraction ticketing software for a small or mid-size park has one job that general ticketing tools do badly: it has to put general admission, a timed activity with a hard capacity and a guide, and a rental or a t-shirt into the same order, take payment once, and get the guest through the gate with the waiver already signed. Ribbe is adventure park booking software built so the online site, the gate register and the staff scheduler share one product list and one capacity count.
This post follows Riverbend Adventure Park, a demo park in Branson with ziplines, a ropes course, go-karts, a lake with pedal boats and kayaks, two rental pavilions and a gift shop. Its product names and settings appear in the screenshots below. Any prices mentioned are examples only.
Families at an adventure park entrance gate on a bright summer morning
An attraction sells three kinds of things that behave differently in software.
Admission is a ticket priced by age band: General Admission - Adult, Child (3-11) and Senior (65+), plus a Family Pass (2 Adults + 2 Kids) at a bundled price, say $89 against $29 per adult as an example.
Timed activities have a capacity and need people and gear. The Ozark Canopy Zipline Tour runs at set times with 10 harnesses and 2 guides; the Treetop Ropes Course has a cap per session.
Rentals and retail are hourly or daily rentals and plain products: Pedal Boat (4 Seats), Tandem Kayak - Lake Loop, Riverside Pavilion (Seats 40), Grove Pavilion (Seats 80), the Zipline Photo Package and the Riverbend Logo T-Shirt.
In Ribbe all three are products in one catalog. A family can book admission and the 2 p.m. zipline online, then add a pedal boat and two t-shirts at the gate on the same order.
Ticket products carry a ticket type: General Admission, Timed Entry, Day Pass, Guided Tour, Event, Course / Lesson or Workshop. The type decides which settings the editor shows, so a general admission ticket does not ask about time slots and a guided tour does. Price tiers for adult, child and senior sit on a ticket pricing group, so the admission page shows three prices under one product. A Family Pass (2 Adults + 2 Kids) is its own ticket.
Online booking page for General Admission - Adult with child and senior price tiers
The General Admission booking page with adult, child and senior prices on one ticket.
The Ozark Canopy Zipline Tour is a Guided Tour ticket with booking options: named time slots (10:00, 12:00, 2:00), a duration, a capacity of 10 per departure, and an availability window by dates and days of the week, or an always-available setting on a rolling horizon. Slots are generated from the option, and the guest sees the dates, the times and the seats left. The same approach covers timed entry tickets for the Treetop Ropes Course.
Booking page for the Ozark Canopy Zipline Tour showing date, time slots, seats left and prices
The zipline booking page: a date, the departure times and the seats left on each slot.
The same capacity applies online and at the register, so a slot cannot be oversold across channels. When seven seats of the 2 p.m. slot sell online and the gate rings up three more, the next one is refused. Options can also share one daily capacity, which is how a park runs a standard departure and a sunset departure on a single course without counting the harnesses twice. Each option can carry a deposit and its own price, say $59 for the standard tour and $69 for the sunset run, as examples.
The zipline ticket's Booking Options tab with time slots, duration, capacity and staff requirements
The zipline ticket's Booking Options tab: slots, duration, capacity and the guide and harness requirements.
A ticket can state its staff and equipment requirements: 2 guides per 10 guests, and 10 harnesses, where harnesses are an asset class tracked by serial number. Booking a slot puts the required staff shifts and the equipment reservation on the staff scheduler automatically. The scheduler shows which slots still need a guide assigned. Staff have skills (positions), and a manager assigns a named guide to each slot.
If the 2 p.m. Saturday tour sells out, the scheduler already shows two open guide shifts for that hour. Zipline booking software that does not know about guides leaves that math to you.
Every guest on a zipline or in a go-kart signs a waiver, and the harness check is the wrong place to find out that a party of six has one signature. A link sent with the booking lets the party sign on their own phones before they arrive. At the park, a QR code at the counter, on the receipt or on the customer display opens the same waiver, and a kiosk works too. One order for six guests means six signers, and staff see who has not signed. A signed copy is stored on the order and the customer record with a signing record.
With age verification on, the signer's birth date is required and a minor's waiver is routed to a parent or guardian, whose name is recorded. Ribbe records the age and routes the signature; it does not block a rental by age, so the Kids Go-Kart (Ages 5-9) rules stay with your track staff. The Waiver Library includes zipline, go-kart, climbing, trampoline and tubing waivers that import into the Template Designer. Have your attorney review it before you use it. The digital waivers page covers the signing options.
Zipline guide fitting a harness on a wooden platform high among summer trees
The Ticketing Station is a box-office register layout for the gate with big tiles per ticket and a fast charge, so the cashier taps Adult, Adult, Child, takes the card and turns to the next family. The regular register sells admission, activities, rentals and retail together for the family that also wants a pedal boat and sunscreen, with card payments through Stripe on a reader.
Ticketing Station box-office screen with large ticket tiles on the left and the cart on the right
The Ticketing Station: one tile per ticket, the cart on the right and a single charge button.
A tablet in kiosk mode by the gate lets guests buy admission or sign waivers on their own and pay by card. A phone hand-off QR moves the same flow onto the guest's phone, so the kiosk is free again while people type. Kiosk check-in orders land in a Waitlist tab at the register. Tickets and orders are looked up by QR code or order number; there are no RFID wristbands or turnstile links in Ribbe.
The Go-Kart Punch Card - 10 Sessions sells at the register and online, is tied to the guest, and punches are used automatically when a covered session (Go-Kart - Single Seat, Two Seater or Kids Go-Kart (Ages 5-9)) is rung up. The balance shows on the guest's record. If the card sells for the price of eight sessions, say $120 against a $15 single session as an example, you know the discount before you print the sign.
The Go-Kart Punch Card product's Cards issued tab listing guests and remaining punches
The Cards issued tab on the Go-Kart Punch Card - 10 Sessions, with each guest's remaining punches.
Gift cards with designs sell and redeem at the register and online. The Riverbend Logo T-Shirt and the Zipline Photo Package are retail lines on the same order as admission. Promo codes and coupons work online and at the register alike.
The Riverside Pavilion (Seats 40) and the Grove Pavilion (Seats 80) are daily rental products with a deposit and a rental agreement designed in the Template Designer, signed like a waiver, with a copy emailed to the host. A birthday party becomes one order: the pavilion, twelve child admissions and a zipline slot for the adults.
Pedal Boat (4 Seats) and Tandem Kayak - Lake Loop are hourly rentals tracked by serial number, with an Extra Hour overtime tier that applies automatically when a boat comes back late. An online booking cap keeps, say, two of five pedal boats off the website so walk-up guests still find one at the dock. A security deposit can be pre-authorized at pickup and captured or released by staff at return. The kayak rental software post covers the dock in detail.
Each departure has a manifest: who is booked, the balance due and each guest's waiver status, so the guide knows before the briefing whether everyone has signed and paid. Pre-trip reminders go out by email or SMS. Shoppers who leave a booking unfinished get an abandoned-cart reminder, and online orders can require staff approval before they confirm.
Reports cover sales by product and category, tickets by slot, utilization of the pedal boat and kayak fleets, and top performers by day, plus the X/Z report that closes the gate drawer each night. Guides can wear a QR badge so guests leave a review and a tip; the QR code reviews and tips post explains how the badge works.
A short order of work for the winter:
List every ticket, activity, rental and retail item and give each a ticket type or rental plan.
Set the booking options on each timed activity: slots, duration, capacity, the season's availability window, and which options share one capacity.
Write the staff and equipment requirements per activity and load guides with their skills.
Import the zipline, go-kart and climbing waivers from the Waiver Library, edit them, and send them to your attorney.
Set an online booking cap on the boats and pavilions and put a kiosk tablet at the gate.
The summer rental business checklist covers the general preseason list, and the attractions page shows how parks set up tickets and tours. There is no upfront software cost; online booking fees are paid by your customers. For a walkthrough with your own product list, talk to us.
Yes. The slot has one capacity, and the website and the register both draw from it. When the tenth seat sells on either channel, the slot shows as full on both.
Partly. Booking a slot creates the required guide shifts and equipment reservations on the staff scheduler, which flags slots that still need a guide. A manager assigns the names; the software does not pick which guide works which tour.
Yes. The waiver link goes out with the booking, and with age verification on, a minor's waiver is routed to a parent or guardian, whose name is recorded. Staff see at the counter who in the party has signed.
Not yet. Ribbe does not have season passes or memberships today. Punch cards such as the Go-Kart Punch Card - 10 Sessions and gift cards cover the prepaid and repeat-visit cases for now.
No. There is no RFID wristband or turnstile integration. Tickets and orders are looked up by QR code or order number at the register or the Ticketing Station.
Run the gate, the zipline and the gift shop from one order Load your tickets and activities, set the slot capacities and see the scheduler fill in guide shifts. Free trial, no upfront software cost. Start a free trial